Refund Policy

This Refund Policy explains the conditions under which refunds may be issued for payments made through Apexcel Move Private Limited.

1. Refund Eligibility

Refunds may be issued in cases such as duplicate payments, payment errors caused by technical issues, service cancellation before booking confirmation, or incorrect billing due to system error.

2. Non-Refundable Payments

Refunds will not be issued for completed logistics services, subscription or membership fees, delays caused by external partners, or user booking mistakes.

3. Refund Request Process

To request a refund, contact us with your transaction details within 7 days of the transaction date.

4. Refund Processing Time

Approved refunds will be processed within 7–10 business days and credited to the original payment method.

5. Contact

Email: contact@apexcelmove.com

Website: www.apexcelmove.com